@import url("https://fonts.googleapis.com/css2?family=DM+Serif+Display&family=DM+Sans:ital,wght@0,400;0,500;0,600;1,400&display=swap");*,:after,:before{box-sizing:border-box;margin:0;padding:0}body{font-family:DM Sans,sans-serif;background:#0d1f35;color:#e2eaf4}.login-bg,body{min-height:100vh}.login-bg{display:flex;align-items:center;justify-content:center;padding:24px;background:radial-gradient(ellipse 80% 60% at 20% 0,rgba(59,95,191,.25) 0,transparent 60%),radial-gradient(ellipse 60% 50% at 80% 100%,rgba(16,185,129,.12) 0,transparent 60%),#0d1f35}.login-card{background:hsla(0,0%,100%,.04);border:1px solid hsla(0,0%,100%,.1);border-radius:16px;padding:48px 44px;width:100%;max-width:440px;-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);box-shadow:0 24px 64px rgba(0,0,0,.4);animation:fadeUp .5s ease both}@keyframes fadeUp{0%{opacity:0;transform:translateY(12px)}to{opacity:1;transform:translateY(0)}}.logo-mark{width:44px;height:44px;background:linear-gradient(135deg,#3b5fe2,#10b981);border-radius:10px;margin-bottom:28px;display:flex;align-items:center;justify-content:center}.logo-mark span{color:#fff;font-size:22px;line-height:1}.login-title,.logo-mark span{font-family:"DM Serif Display",serif}.login-title{color:#f0f4ff;font-size:28px;font-weight:400;margin-bottom:8px}.login-sub{color:#7a93b8;font-size:14px;line-height:1.5;margin-bottom:36px}.field-label{display:block;color:#a8c4e0;font-size:12px;font-weight:600;letter-spacing:.08em;text-transform:uppercase;margin-bottom:8px}.field-input{width:100%;background:hsla(0,0%,100%,.06);border:1px solid hsla(0,0%,100%,.12);border-radius:8px;padding:13px 16px;color:#f0f4ff;font-family:DM Sans,sans-serif;font-size:15px;outline:none;transition:border-color .2s;margin-bottom:16px}.field-input::placeholder{color:#4a6080}.field-input:focus{border-color:#3b5fe2}.send-btn{width:100%;background:linear-gradient(135deg,#3b5fe2,#2d4db8);color:#fff;border:none;border-radius:8px;padding:14px;font-family:DM Sans,sans-serif;font-size:15px;font-weight:600;cursor:pointer;transition:opacity .2s,transform .1s}.send-btn:hover:not(:disabled){opacity:.9;transform:translateY(-1px)}.send-btn:disabled{opacity:.5;cursor:not-allowed}.sent-state{text-align:center;padding:8px 0}.sent-icon{width:56px;height:56px;background:rgba(16,185,129,.15);border:1px solid rgba(16,185,129,.3);border-radius:50%;display:flex;align-items:center;justify-content:center;margin:0 auto 20px;font-size:24px}.sent-title{font-family:"DM Serif Display",serif;color:#f0f4ff;font-size:22px;margin-bottom:10px}.sent-body{color:#7a93b8;font-size:14px;line-height:1.6}.sent-body strong{color:#a8c4e0}.error-msg{color:#f87171;font-size:13px;margin-top:10px}.login-footer{margin-top:32px;padding-top:24px;border-top:1px solid hsla(0,0%,100%,.06);text-align:center;color:#3d5570;font-size:12px}.nav{background:hsla(0,0%,100%,.03);border-bottom:1px solid hsla(0,0%,100%,.07);padding:0 32px;display:flex;align-items:center;justify-content:space-between;height:60px}.nav-brand{font-family:"DM Serif Display",serif;color:#f0f4ff;font-size:18px;letter-spacing:-.01em}.nav-brand em{color:#3b5fe2;font-style:normal}.nav-right{display:flex;align-items:center;gap:16px}.logout-btn,.nav-email{color:#7a93b8;font-size:13px}.logout-btn{text-decoration:none;padding:6px 12px;border:1px solid hsla(0,0%,100%,.1);border-radius:6px;transition:all .15s}.logout-btn:hover{color:#f0f4ff;border-color:hsla(0,0%,100%,.2)}.page{max-width:1000px;margin:0 auto;padding:40px 24px}.page-title{font-family:"DM Serif Display",serif;font-size:30px;color:#f0f4ff;font-weight:400;margin-bottom:6px}.page-sub{color:#7a93b8;font-size:14px;margin-bottom:28px}.stats-bar{display:flex;gap:16px;margin-bottom:28px;flex-wrap:wrap}.stat{background:hsla(0,0%,100%,.04);border:1px solid hsla(0,0%,100%,.08);border-radius:10px;padding:16px 24px;min-width:110px}.stat-num{font-size:28px;font-weight:700;color:#f0f4ff;line-height:1}.stat-num.red{color:#ef4444}.stat-num.green{color:#10b981}.stat-label{font-size:11px;color:#7a93b8;text-transform:uppercase;letter-spacing:.06em;margin-top:4px}.controls{display:flex;gap:12px;margin-bottom:20px;flex-wrap:wrap;align-items:center}.search-input{flex:1 1;min-width:200px;background:hsla(0,0%,100%,.05);border:1px solid hsla(0,0%,100%,.1);border-radius:8px;padding:9px 14px;color:#e2eaf4;font-family:DM Sans,sans-serif;font-size:14px;outline:none;transition:border-color .2s}.search-input::placeholder{color:#3d5570}.search-input:focus{border-color:#3b5fe2}.filter-tabs{display:flex;gap:4px}.tab{padding:8px 14px;border-radius:7px;font-size:13px;font-weight:500;cursor:pointer;border:1px solid transparent;color:#7a93b8;background:transparent;font-family:DM Sans,sans-serif;transition:all .15s}.tab.active{background:rgba(59,95,226,.2);border-color:rgba(59,95,226,.4);color:#a5b8f5}.tab:hover:not(.active){color:#c0ceea;background:hsla(0,0%,100%,.04)}select{background:hsla(0,0%,100%,.05);border:1px solid hsla(0,0%,100%,.1);border-radius:8px;padding:9px 14px;color:#e2eaf4;font-family:DM Sans,sans-serif;font-size:13px;outline:none;cursor:pointer}select option{background:#1a2f4a}.tickets-list{display:flex;flex-direction:column;gap:8px}.ticket-row{background:hsla(0,0%,100%,.04);border:1px solid hsla(0,0%,100%,.08);border-radius:10px;cursor:pointer;transition:border-color .15s,background .15s;overflow:hidden}.ticket-row:hover{border-color:rgba(59,95,226,.35);background:rgba(59,95,226,.04)}.ticket-row.expanded{border-color:rgba(59,95,226,.4)}.ticket-main{display:flex;align-items:center;justify-content:space-between;padding:14px 16px;gap:12px}.ticket-left{display:flex;align-items:flex-start;gap:12px;flex:1 1;min-width:0}.cat-icon{font-size:18px;margin-top:1px;flex-shrink:0}.ticket-info{min-width:0}.ticket-subject{font-size:14px;font-weight:500;color:#dce8f5;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;display:flex;align-items:center;gap:6px}.breach-dot{color:#ef4444;font-size:10px}.ticket-meta{display:flex;align-items:center;gap:6px;font-size:12px;color:#7a93b8;margin-top:3px;flex-wrap:wrap}.deal-tag{background:rgba(59,95,226,.15);color:#7a93b8;border-radius:4px;padding:1px 6px;font-size:11px}.meta-sep{color:#3d5570}.ticket-right{display:flex;align-items:center;gap:10px;flex-shrink:0}.badge{font-size:11px;font-weight:600;padding:3px 8px;border-radius:5px;white-space:nowrap}.priority-dot{font-size:10px}.chevron{color:#3d5570;font-size:11px}.ticket-detail{border-top:1px solid hsla(0,0%,100%,.07);padding:20px 20px 20px 48px;background:rgba(0,0,0,.1)}.detail-section{margin-bottom:20px}.detail-label{font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.07em;color:#7a93b8;margin-bottom:8px}.detail-body{font-size:13px;color:#c0ceea;line-height:1.6;white-space:pre-wrap}.notes-list{display:flex;flex-direction:column;gap:10px}.note-item{display:flex;gap:14px}.note-time{font-size:11px;color:#7a93b8;white-space:nowrap;padding-top:2px;min-width:80px}.note-body{font-size:13px;color:#c0ceea;line-height:1.6}.loading-small{font-size:13px;color:#7a93b8}.empty-notes{font-size:13px;color:#4a6080;font-style:italic}.detail-footer{margin-top:16px;padding-top:16px;border-top:1px solid hsla(0,0%,100%,.06)}.reply-btn{font-size:13px;color:#3b5fe2;text-decoration:none;font-weight:500;transition:color .15s}.reply-btn:hover{color:#7a93b8}.empty-state{text-align:center;padding:80px 24px;color:#4a6080;font-size:15px}.empty-state h3{color:#7a93b8;font-weight:500;margin-bottom:6px;font-size:18px}.loading-screen{display:flex;align-items:center;justify-content:center;min-height:60vh;flex-direction:column;gap:16px}.spinner{width:36px;height:36px;border:2px solid rgba(59,95,226,.2);border-top-color:#3b5fe2;border-radius:50%;animation:spin .7s linear infinite}@keyframes spin{to{transform:rotate(1turn)}}.spinner-label{color:#7a93b8;font-size:14px}